Job Overview Youll be part of A multibillion dollar companys Customer Service team helping customers with queries about online shopping identity verification account security purchase order support and more Our mission is to be Earths most customercentric company and youll play a key role in achieving that goal by being the first point of human contact for customer support Some of your duties include Answer customer requests through phone chat and email Navigate and review solutions in realtime using a variety of tools Assist with identity verification and account security concerns as needed Help identify and prevent potential fraud or security issues that may impact customer experience Problemsolve for customers without reading from a script Provide exceptional support and troubleshoot account and shopping issues You will also need to be able to Communicate effectively with strong verbal and written skills Work comfortably with computers and navigate multiple systems Work varying shifts from Monday to Sunday Work in rotating shifts late night and overnight shifts primarily early morning afternoon weekend and overtime as required Be punctual and present for your entire work shifts Be fully committed to your customer service role whilst working at Amazon Benefits and perks One of the great things about joining our Customer Service team is that you dont need past experience in customer service Youll receive training and be provided with a complete equipment package when you join Additionally we offer a number of perks including Medical insurance Office perks to suit your needs including 24 7 food and beverage options games room and interfaith prayer lactation and quiet rooms when you need privacy Site transportation allowance Meal allowance of 1 100 Rs Month Night shift premium pay Lifestyle benefits and retail discounts through our Extras program Selfdirected and instructorled training to get you up to speed Ongoing learning opportunities to develop your skills Employee support programs and resource groups

📌 Customer Care Associate (Hyderabad)
🏢 Joveo Technologies
📍 Hyderabad