Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#

Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer engagement strategies, and service delivery processes within a rapidly growing small finance bank. You will assist in driving customer acquisition, enhancing client relationships, and ensuring high-quality service standards, contributing to the bank's mission of financial inclusion and customer satisfaction.

Responsibilities:-

- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support the customer service team in addressing client inquiries, resolving issues, and providing timely information about banking products and services.
- Participate in the preparation and delivery of sales presentations and product demonstrations to prospective clients.




- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools and internal databases.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer onboarding processes.
- Analyze customer feedback and market trends to provide insights that help improve sales strategies and service quality.
- Contribute to the development and execution of promotional campaigns and customer engagement initiatives.
- Assist in compliance and documentation processes to ensure adherence to regulatory requirements and internal policies.
- Support the team in preparing reports on sales performance, customer satisfaction, and service metrics for management review.

Skill:-

- Lead Generation
- Customer Relationship Management (CRM)
- Sales Presentation
- Market Research
- Data Entry and Documentation
- Customer Service
- Communication Skills
- Problem-Solving
- Team Collaboration
- Regulatory Compliance Awareness

Preferred Qualifications:-

- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of banking products, financial services, and customer relationship management principles.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

- Physical: #*Physical*#
- Other: #*Other*#

Work Setting Details: #*Work Environment Details*#

Specific Requirements

- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#

Other Details

- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#

📌 Intern (Shahpura)
🏢 AU Small Finance Bank
📍 Shahpura