Min 4 - 6 Yrs in Customer Relations or Support Have to
Lead and Managing Teams To develop
Customer Service Strategies To Analyse
Customer Feedback Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies. Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally. Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy. Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution. Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements. Handle escalated customer issues and ensure timely and effective resolution. Manage the customer service department budget effectively. Hindi Speaking is an Added Advantage
Note: Workdays: Monday to Saturday Job Type: Full-time
Advantages: Leave encashment Paid sick time Provident Fund

📌 Customer Service Support Manager (India)
🏢 Galaxy
📍 India