Senior Software Engineer + L2.5 Support

Location: Pune
Experience: 8–12 Years(683)
Notice Period: Immediate to 45 Days
Role: Software Development + L2.5 Production Support
Work Mode: As per business requirements
On-call: As per support requirements
Qualification: Graduate in Computer Science, IT, Engineering or related discipline

Role Overview

We are looking for a Senior Software Engineer who can contribute across both backend software development and L2.5 production support.

The role involves building scalable cloud-native applications while also acting as an escalation point for production issues involving applications, APIs, microservices, databases, messaging and AWS infrastructure.

Key Responsibilities

Software Development

- Design, develop, test, deploy and maintain scalable backend services using Node.js/TypeScript and Java.

- Build highly available and resilient cloud-native applications on AWS.

- Develop REST APIs, microservices and distributed applications.

- Work with event-driven technologies such as Kafka, SQS/SNS and RabbitMQ.

- Design and optimize SQL/NoSQL databases, queries, indexes and data-access patterns.

- Apply clean-code principles, design patterns and engineering best practices.

- Implement retry, timeout, circuit-breaker, idempotency and error-handling mechanisms.

- Develop unit, integration, API and component tests.

- Participate in design/architecture reviews and peer code reviews.

- Mentor junior and mid-level engineers.

L2.5 Production Support

- Act as an escalation point for incidents unresolved by L1/Operations teams.

- Troubleshoot applications, APIs, microservices, databases, messaging, integrations and infrastructure.





- Use logs, metrics, distributed traces, dashboards and AWS CloudWatch for troubleshooting.

- Diagnose API failures, timeouts, performance issues, database connectivity and integration failures.

- Troubleshoot Kafka topics/consumers, SQS queues, SNS integrations, DLQs and failed/retried messages.

- Investigate SQL/NoSQL issues including slow queries, connection pools, locking and data inconsistencies.

- Monitor application health, latency, error rates, failed transactions and resource utilization.

- Restore services within agreed SLA/SLO targets.

- Participate in major incident management and coordinate with DevOps/SRE, infrastructure, database, network, security and vendor teams.

- Perform RCA for recurring/high-severity incidents and implement permanent fixes.

- Support releases, hotfixes, rollback activities and post-deployment validation.

- Create and maintain runbooks, troubleshooting guides and knowledge-base documentation.

- Improve monitoring and alerts to reduce MTTD/MTTR.

- Identify opportunities to automate repetitive support activities.

- Participate in on-call/support rotation when required.

- Conduct knowledge-transfer sessions with L1/support teams.

Must-Have Skills

- Node.js

- TypeScript

- Java

- React

- AWS

- Amazon EKS

- AWS CloudWatch





- Redis

- Strong understanding of REST APIs and Microservices

- Experience with production/L2 application support and troubleshooting

- Strong understanding of distributed systems

- Experience with application logs, metrics and observability tools

- Strong debugging and problem-solving skills

- Excellent communication and stakeholder management

- Ability to work in a production-support/on-call environment

- Minimum 2 years of stability in an organization preferred

Nice-to-Have Skills

- Kafka

- Amazon SQS/SNS

- RabbitMQ

- SQL and NoSQL databases

- Distributed tracing

- CI/CD and DevOps practices

- Incident, Problem and Change Management

- RCA and preventive/corrective action

- Automation/scripting

- SRE practices and reliability engineering

- Experience with security, audit and production change-management processes

Candidate Profile

- Strong hands-on development and production troubleshooting experience.

- Comfortable working across application, cloud, database and messaging layers.

- Able to troubleshoot complex distributed-system issues systematically.

- Solid ownership of production incidents and permanent resolution.

- Excellent communication and stakeholder-management skills.

- Comfortable collaborating with L1, L3, DevOps/SRE and cross-functional teams.

- Willing to participate in on-call support as required.

Interview Process

2 Technical Rounds + 1 Client Round + HR

Important: Excellent communication skills are mandatory as this is a client-facing role involving regular interaction with technical teams and stakeholders.

📌 Senior Software Engineer .5 Support (Pune)
🏢 Umanist Staffing
📍 Pune