We are looking for a Desktop Support Engineer to to provide technical assistance to our clients You will help install upgrade and troubleshoot hardware and software systems If youre computersavvy and enjoy supporting end users wed like to meet you To succeed in this role you should have a problemsolving attitude along with the ability to give transparent technical instructions You should also be familiar with remote troubleshooting techniques Ultimately you will ensure prompt and accurate customer service and increase client satisfaction Responsibilities Address user tickets regarding hardware software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple stepbystep instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

📌 Desktop Support Engineer (Mumbai)
🏢 Awinmo india marketing private
📍 Mumbai