Customer Support Agent Telecom Process We are hiring dynamic and enthusiastic individuals for an International Telecom Process based out of Mumbai If you have excellent communication skills and want to build a career in global customer service this is the perfect opportunity for you Role Customer Support Executive Process Associate Location Malad Andheri Bhayander Powai Thane Vikhroli Airoli Ghansoli Work from Office Process International Telecom Voice Salary 18 000 to 40 000 per month Based on experience interview performance Attractive Incentives Shift Timing US UK Australian Shift Work Week 5 Days Working with 2 Rotational Weekoffs Key Responsibilities Customer Support Handle inbound calls to assist international customers with plans connections and account inquiries Troubleshooting Provide basic technical support for network connectivity device setup and mobile data issues KPI Driven Maintain high performance metrics focusing on First Contact Resolution FCR and Customer Satisfaction CSAT Data Logging Accurately update customer profiles and log notes in the CRM system after every interaction Compliance Follow privacy regulations by strictly verifying customer account details before sharing information Eligibility Criteria Education HSC 12th Pass or Graduates in any stream Experience Open to Freshers Candidates with up to 1 year of experience in a domestic or international BPO are also highly preferred Communication Fluent clear verbal communication in English with a professional tone Skills Basic computer knowledge active listening and a problemsolving mindset Flexibility Must be comfortable working early morning Australian shifts and managing rotational days off Perks Benefits Competitive fixed monthly salary with regular performancebased incentives Early morning shifts allow you to finish your workday by midafternoon offering an excellent worklife balance Comprehensive process and product training provided from day one Clear growth opportunities paths into Quality Assurance Training or Team Management within the BPO

📌 Customer Service Representative (Mumbai)
🏢 vibrantzz management services
📍 Mumbai