We are looking to hire a Customer Service Representative to join our team You will take responsibility for A Customer Service Representative CSR acts as the primary point of contact providing support information and issue resolution to customers via phone email or chat Key responsibilities include answering product questions processing orders managing complaints with empathy and maintaining accurate records to ensure high customer satisfaction Responsibilities Duties Customer Support Handle inbound inquiries complaints and requests via telephone email or chat Problem Resolution Troubleshoot identify solutions and resolve product or service issues Order Processing Manage orders billing inquiries account updates or cancellations Documentation Maintain accurate detailed records of customer interactions and actions taken Product Knowledge Develop indepth knowledge of products services to provide accurate information Collaboration Work with other departments sales technical support to resolve complex issues Followup Contact customers to ensure satisfaction and resolution Required Skills Qualifications Communication Exceptional verbal and written communication skills Interpersonal Skills Empathy patience and the ability to build rapport with customers Technical Proficiency Ability to navigate customer service software CRM databases and computer systems ProblemSolving Ability to think critically to find solutions to customer issues Multitasking Strong timemanagement skills to handle multiple inquiries efficiently Education Experience High school diploma or equivalent is typical often with previous experience in customer service or sales Common Working Conditions Setting Call centers office settings or remote workfromhome Apply for this Customer Service Representative Remote Full Time Or Part Time No Experience Required position

📌 Customer Service Representative Remote Full Time Or Part Time No Experience (India)
🏢 Coating Concepts
📍 India