Automotive Customer Service Representative Location Remote North American Hours Desired Skills and Experience Education Bachelors degree in Engineering Required Experience 1 year experience in Automobile Spare Parts Automobile Ecommerce preferred Key Duties and Responsibilities Manage daily customer requests through a shared mailbox and provide member support across multiple channels Ensure customer satisfaction by addressing complaints and inquiries promptly Conduct product sales and process returns and related requests Identify and assess customers needs to achieve satisfaction Handle customer complaints provide appropriate solutions and alternatives within time limits and follow up to ensure resolution Maintain records of customer interactions comments and complaints Provide feedback to management regarding customer issues concerns and emerging trends Adhere to communication procedures guidelines and policies Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems Develop and document knowledge into useful content Continuously enhance knowledge of products and services Achieve or surpass performance targets Participate in training and development programs to enhance customer service skills and knowledge Requirements and Skills Demonstrated experience in customer service Automotive repair parts and component knowledge required Technical or engineering experience Proficiency in English Robust analytical and problemsolving abilities to diagnose problems and propose effective solutions Ability to multitask prioritize tasks and manage time efficiently Maintain a positive empathetic and professional demeanor with customers Customercentered approach with adaptability to various customer personalities Teamwork skills for working with team members and other departments Ability to work remotely in shifts aligned with market operational hours Digital literacy Willingness to achieve goals and pursue selfimprovement Capability to perform effectively under pressure Ability to work North American working hours Join Newparts Inc an innovative automotive ecommerce retailer and help us provide outstanding customer service Apply today to be part of our remote team

📌 ECommerce Automotive Spare Parts Customer Service Representative (Mumbai)
🏢 Newparts
📍 Mumbai