Job Title Bilingual Customer Service Representative Inbound Voice Chat Support Process ADP Canada Small Business Payroll Location Pune Hybrid Onsite Experience 25 years Shift Rotational aligned to Canada business hours BRIEF DESCRIPTION OF ROLE In ADP Canada SBS Client Services we build exceptional business solutions for our clients so they can focus on what matters most to them growing their business We are a passionate partner committed to their success and are looking for likeminded individuals who want to be part of our winning team We are hiring a Bilingual Customer Service Executive to support ADP Canada Small Business Payroll clients through inbound voice and chat channels The role involves assisting small business customers with payrollrelated queries ensuring compliance understanding and delivering accurate timely resolutions while maintaining a high level of customer satisfaction Key Responsibilities Respond professionally and timely to clients regarding multiple products offering such as Payroll Time and Labor management HR Provide our clients with knowledge on Human Resources Payroll Time and Attendance Trouble Shooting and Security Management Act as an internal expert for the employees for Comprehensive ServicesResponds to resolves all incoming telephone calls and or email inquiries from clients delivering the highest level of customer service within expected timelinesDocument all inquiries into our CRM solution Siebel Clearly communicate and educate employees on processes and procedures utilizing our knowledge base Ensures proper timely followup on assigned cases to ensure service level agreements and that the client experience is seamless builds trust in ADP as a service provider Identifies recommends or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team Learns understands maintains and contributes to internal support processes Proactively seek ways to provide a better service experience for clients recommending enhancements to products and support processes Provide feedback and suggestions on products issues processes and procedures to enhance efficiency and continuous improvement TO SUCCEED IN THIS ROLE Required skills Qualifications 25 years of customer service HR administrative experience Strong verbal and written communication skillsBasic computer literacy MS Office CRM tools Valuable typing speed and multitasking ability handling chat voice Ability to collaborate work effectively within cross functional teamsExcellent time management skills ability to meet deadlinesStrong problemsolving techniques and the ability to learn new technologiesComfortable working in night shifts Canada hours and hybrid setup English French Bilingualism is MandatoryPrior experience in BPO Customer Support Voice Chat Knowledge exposure to Canadian payroll or ADP platforms is a strong advantage

📌 Bilingual Customer Service Representative English and French (Amravati)
🏢 ADP
📍 Amravati