Company Description DIGITECH CALLSYSTEM is a customerfocused call center organization that specializes in delivering reliable support services to a diverse range of clients The company is committed to providing efficient communication solutions that help businesses strengthen relationships with their customers Team members work in a structured environment with clear processes designed to maintain high service quality DIGITECH CALLSYSTEM values professionalism continuous learning and a collaborative approach to problemsolving Role Description This is a fulltime onsite Customer Service Representative role based in Baduria The Customer Service Representative will handle inbound and outbound calls respond to customer inquiries and provide accurate information about products and services Daily tasks include resolving issues documenting interactions in call management systems and following up to ensure customer satisfaction The role involves working with predefined scripts and guidelines while also using judgment to address unique situations The Customer Service Representative will collaborate with team members and supervisors to meet performance targets and maintain a positive customer experience Qualifications Ability to deliver highquality Customer Service and maintain strong Customer Satisfaction Experience in Customer Support and managing overall Customer Experience Understanding of the responsibilities of Customer Service Representatives and commitment to service excellence Solid verbal communication skills and clear telephone etiquette Ability to work onsite in Baduria and adhere to scheduled shifts Problemsolving skills patience and a calm approach when handling challenging interactions Basic computer literacy and the ability to learn call center software and CRM tools Prior experience in a call center or customerfacing role is an advantage but motivated entrylevel candidates are encouraged to apply

📌 Customer Service Representative (Kolkata)
🏢 DIGITECH CALLSYSTEM
📍 Kolkata