Role Overview It is an exciting time at AppZen and we have a new opportunity for a Manager of Operations This role will help drive critical crossfunctional operations for collaboration systems processes metrics and reporting and operational efficiencies across the organization You will be a part of the team serving as the connective tissue across the organization to ensure stakeholders can successfully execute integrated projects and operational plans between business units in alignment with AppZens strategic goals This role will report to the Director of Operations Specifically the Operations Manager will manage Sales Marketing Customer Success and Business Operations with a team of matrixmanaged reports in Pune You will drive operational excellence implement and optimize programs and processes and ensure the smooth functioning of business functions Responsibilities and Ownership Strategic Program Management CrossFunctional Leadership Lead highimpact crossfunctional revenue programs that align HQ and regional teams around shared business outcomes Drive structured program management frameworks e g OKRs cadences standups to keep teams aligned accountable and moving forward Anticipate roadblocks and proactively surface risks dependencies and solutions to ensure forward momentum on critical initiatives Collaborate closely with HQ stakeholders to ensure cohesive prioritization transparency and strategic decisionmaking across global revenue operations Communication Executive Alignment Serve as a trusted partner and liaison to HQ leadershipsynthesizing GTM insights translating business priorities into operational plans and communicating impact clearly Lead recurring touchpoints and standups to maintain strong communication loops between regional teams and global leadership Build narrativedriven reporting and storytelling that turns complex metrics into compelling insights and action plans Team Coaching Revenue Operations Leadership Mentor and develop a highperforming team of RevOps professionals with a strong focus on adaptability stakeholder management and analytical excellence Create career growth paths and deliver ongoing coaching to help team members become strategic operators in their own right Foster a culture of collaboration transparency and accountabilityensuring the team is both empowered and aligned Systems Processes Operational Scale Continuously improve endtoend GTM systems and processes to enable scale improve execution and enhance collaboration across Sales Marketing and Customer Success Oversee the integration and optimization of the tech stack CRM marketing automation BI tools ensuring operational efficiency and reliable data integrity Ensure process documentation is up to date and leveraged as a source of truth across all functions Revenue Forecasting Reporting Insights Deliver timely executiveready insights through bespoke reporting and dashboards helping drive strategic decisionmaking and accountability Support annual and quarterly planning cycles by leading datainformed modeling and targetsetting discussions across global teams Requirements Minimum of 5 years of previous operations experience in similar roles Bachelors degree in computer science engineering or equivalent preferred 5 years experience in project management analytical problemsolving capabilities previous operational excellence experience and a demonstrated track record of implementing operational improvements Experience in fastpaced SaaS companies working with global teams Strong organization skills with demonstrated ability to drive a standard approach across multiple groups Creative problemsolving able to take a handson approach to building enablement solutions in a fastmoving environment Demonstrated project management capability in a highly matrixed organization including vendor contributions Strategic Thinking Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems Proven track record of developing and implementing successful operational strategies Leadership and Communication Excellent leadership skills with the ability to motivate and inspire teams Solid interpersonal and communication skills to collaborate effectively with stakeholders at all levels Solid organizational skills and business acumen ResultsOriented Proven ability to drive results and meet or exceed targets and objectives Datadriven mindset with a focus on performance metrics and continuous improvement Industry Knowledge Solid understanding of the sales marketing customer success and business operations functions Experience working within SaaS technology companies

📌 GTM Operations Manager (Pune)
🏢 AppZen
📍 Pune