Role responsibilities Building Technical capabilities of team for the Product Categories Tankless Heat Pump Ventilation Undefloor Managing Service and Revenue delivery Operations Management MSL Administrations Reportings KPI Delivery Warranty managements adherence to Process and Policies Cost optimization Team Leadership Recruit train and manage a team of field service technicians and engineers specializing in electric solar and heat pump geyser Customer Conflict ResolutionHandle escalated customer complaints ensuring speedy resolutions while maintaining high customer satisfaction CSAT scores handle EAST region Preferred candidate profile Graduate Preferred B E Btech Diploma 34 yr experience Technically Sound from heat pump Industry similar industry Should know Local Languages
📌 Customer Service Operation Manager (Delhi)
🏢 Zeltron Service
📍 Delhi
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