Job descriptionApplyLocation Bangalore Karnataka IndiaArea of InterestCustomer ExperienceJob TypeProfessionalTechnology InterestNetworkingJob Idhidden mobileNewWhat Youll DoCisco Managed Services seeks a Manager of Technical Support to lead teams of customer support engineers who deliver Remote Management Services The manager handles issues and assumes ownership for the endtoend customer experience Serving in a liaison role the manager crafts a bridge that connects the technical and business perspectives of customer engagements Who Youll Work WithBecome part of Cisco Managed Services CMS Team CMS simplifies the ongoing management of Cisco Advanced Technologies improves the business benefits and significantly reduces Total Cost of Ownership TCO for our customers We are a dedicated team that works together to anticipate identify and resolve issues faster more accurately less expensive and with more transparency than customers can on their own Who You AreRole ResponsibilitiesIn this highly transparent role as a Manager of Technical Support you will Supervises the activities of a CSE team with responsibility for results in terms of customer service happinessWorkload management among team members including implementation of creative ticket case management techniquesAssumes leadership role in Cisco Services or crossfunctional teams to drive service delivery and or product improvementsCollaborate with Cisco and Customers Partners to ensure service delivery successCollaborate closely with senior leadership of customer to drive engagement and NPSParticipates in major multifunctional projects affecting Cisco business product or service leadershipIdentifies and works on issues that affect worldwide TAC CMS teamsMinimum QualificationsTypically requires BE or B Tech or equivalent plus 10 yearsrelated experienceExperience in customer support knowledge of Cisco Unified Communications and other industry Collaboration technologiesPossess 2 to 4 yearsprior management experience desirable Possess 1 to 2 years experience of leading a Network Operations Center NOC Complete understanding of and experience in leading a team in applying all elements of Technical SupportProven business and technical expertise and extensive customer service engineering experienceDesired SkillsDemonstrates strategic skillsProven industry awarenessOperational mindset and dispositionComfortable working in a energetic and evolving organization and serviceAbility to formulate and deliver complex presentations throughout Cisco and to customer technical departmentsWhy CiscoWe connect everything people processes data and things We innovate everywhere taking ambitious risks to craft the technologies that give us smart cities connected cars and handheld hospitals And we do it in style with unusual personalities who arent afraid to change the way the world works lives plays and learns We are leaders with vision tech geeks pop culture aficionados and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation We are dreamers and we are doers We Are Cisco

📌 Operations Manager Exp in People Management NOC operations Incident (Bengaluru)
🏢 Cisco System
📍 Bengaluru