About the Role We are seeking an accomplished Senior Vice President Insurance Operations London Market to lead and drive strategic operations for London and Lloyds Market insurance services This executive leadership role will be responsible for defining and executing the operational strategy ensuring operational excellence regulatory compliance client satisfaction and scalable delivery across global insurance engagements The ideal candidate will possess deep expertise in London Market insurance operations strong leadership capabilities and a proven track record of managing largescale global operations while driving transformation and business growth Key Responsibilities Strategic Operations Leadership Provide strategic leadership and overall accountability for London and Lloyds Market insurance operations Develop and execute longterm operational strategies aligned with organizational growth objectives Drive operational excellence scalability and continuous improvement initiatives Serve as the senior escalation point for critical client operational and regulatory matters EndtoEnd Policy Lifecycle Management Lead governance across the complete policy lifecycle including Underwriting Support Policy Binding PostBind Operations Policy Administration Accounting Settlement Claims Support Renewals and Reporting Ensure compliance with London Market practices Lloyds standards and contractual obligations Oversee policy issuance endorsements bordereaux processing invoicing and operational decisionmaking Client Delivery Operational Excellence Own service delivery across multiple client engagements Manage SLAs KPIs turnaround time productivity quality and accuracy Lead governance meetings business reviews and executive client interactions Identify opportunities for process optimization value creation and business expansion Build strong longterm relationships with global clients and stakeholders Transformation Technology Analytics Drive digital transformation through process standardization automation and technology adoption Partner with Technology and Analytics teams to implement scalable operating models Enhance reporting capabilities and promote datadriven decisionmaking Support continuous innovation across insurance operations Risk Controls Compliance Ensure strong operational governance internal controls and audit readiness Drive compliance with regulatory client and organizational requirements Identify assess and mitigate operational and business risks People Leadership Lead mentor and develop senior leaders and highperforming teams Build succession plans and leadership capability across the organization Foster a culture of collaboration accountability innovation and client excellence Partner closely with global Delivery Technology Finance Analytics and HR teams Required Experience 20 years of experience in Insurance Operations with significant exposure to the London Market and Lloyds insurance Proven experience leading largescale global insurance operations and transformation initiatives Strong understanding of the complete policy administration lifecycle Experience managing enterpriselevel client relationships and executive stakeholders Demonstrated success in operational strategy governance and organizational leadership Required Skills London Market Insurance Lloyds Insurance Insurance Operations Policy Administration Underwriting Support Claims Operations Accounting Settlement Bordereaux Management Operational Excellence Client Relationship Management Business Transformation Digital Transformation Program Management Process Improvement Governance Compliance Risk Management Stakeholder Management People Leadership Change Management Data Analytics Preferred Qualifications Bachelors degree in Business Insurance Finance or a related discipline MBA or other relevant postgraduate qualification preferred Professional certifications in Insurance Project Management Lean Six Sigma or Operational Excellence are an advantage What Were Looking For Strategic and visionary leader with robust commercial acumen Excellent executive communication and stakeholder management skills Proven ability to lead large global teams and complex client engagements Strong analytical mindset with a focus on operational excellence and innovation Ability to drive transformation while maintaining exceptional client service and regulatory compliance