The Role Morningstar seeks an Operations Analyst to join our Wealth Operations Team This will be a key role in our mission to provide an exceptional client experience This position is based in our Mumbai office Responsibilities Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates followup expedition and resolution Independently prioritize issues and workload by severity and impact while ensuring quality and meeting deadlines Independently analyse recreate document communicate and monitor escalated issues using Salesforce Jira and other internal applications and reporting tools Develop and maintain expertise in Wealth Management operation products supported platform Standard Operating Procedures for workflows and client related documentation Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with other teams Contribute to ongoing efforts to streamline and improve processes Maintaining all security procedures mandated by management to ensure safekeeping of critical client data Work with external and internal stakeholders to ensure the production is timely and meet required quality standards Identify areas of improvement across the team and proactively take steps to improve those processes by offering ideas Complete administration functions as required on the Investment platform including but not limited to deposits withdrawals client account maintenance management information and reports for clients checking data is accurate and clean on the platform Monitor discrepancies and liaise with the onshore team Internal and external client money custody asset reconciliations Process corporate action events and income distributions Assist other staff with additional workload time allows Competencies Strong communication skills Strong analytical and quantitative skills Attention to Detail Methodical ProblemSolving Skills Excellent Organization Skills Email Task Management Followup SelfMotivated Goal Oriented Team Player Requirements 3 years of experience in the financial services industry An understanding of the Financial Services marketplace that applies to Wealth Managers Proactive with a strong initiative excellent organizational skills and the ability to manage multiple priorities Excellent organisation and time management skills Ability to multitask and prioritise effectively Knowledge of investment instruments across all asset classes would be advantageous Focuses on meeting commitments and delivering results to a high standard Robust analytical and problemsolving skills with detail orientation and accuracy Excellent computer Excel skills Demonstrate selfmotivation in an independent fastpaced work environment Excellent oral written and interpersonal communication skills Morningstar is an equal opportunity employer If you receive and accept an offer from us we require that personal and any related investments be disclosed confidentiality to our Compliance team days vary by region These investments will be reviewed to ensure they meet Code of Ethics requirements If any conflicts of interest are identified then you will be required to liquidate those holdings immediately In addition dependent on your department and location of work certain employee accounts must be held with an approved broker for example all U S employee accounts If this applies and your account s are not with an approved broker you will be required to move your holdings to an approved broker Morningstars hybrid work environment gives you the opportunity to collaborate inperson each week as weve found that were at our best when were purposely together on a regular basis In most of our locations our hybrid work model is four days inoffice each week A range of other perks are also available to enhance flexibility as needs change No matter where you are youll have tools and resources to engage meaningfully with your global colleagues