Responsibilities Handling customer escalations bugs Coordinate with support Sales AMs and other stakeholders to document prioritize triage and deepdive into root causes for bugs and customer escalations Identify appropriate solutions and implement the fix by coordinating with product managers engineering and partners vendors if needed Monitoring analyzing and reporting data Build dashboards and analyze product data to identify trends or issues and provide recommendations to improve the product performance customer experience Handling Product Operations Efficiently manage various operations in the product organization This includes but is not limited to tracking usage and reorders with vendors coordinating and managing certain manual processes and assisting in the quarterly planning processes Driving process Improvements Continuously evaluate and enhance product operations processes to improve efficiency and throughput and ensure smooth execution across teams Supporting product launches Work closely with PMs and stakeholders to assist with product launchrelated activities Requirements 5 years of experience in a production operations role in a fastpaced technology company Experience and familiarity with U S payments ACH Checks Wires etc are a big plus Advanced analytical and data skills Must be an expert in SQL Strong technical knowledge and experience with product and technology tools such as Postman MixPanel Pendo Metabase and Tableau A problem solver who isnt afraid to ask questions learn quickly and find creative solutions to tough problems Robust project management skills A keen eye for details Exceptional communication and organizational skills with the ability to adapt collaborate and build credibility with a diverse group of technical and nontechnical stakeholders at all levels A selfstarter with a strong bias to action Must be able to work independently with minimal supervision from the manager B S B E in physics computer science engineering or a related field