Customer Service Representative CSR Hyderabad Vizag WFO Full Time US Shift 7 PM 3 AM IST 7 Years relevant experience Job Summary We are seeking a detailoriented and customerfocused Customer Service Representative CSR to manage and process incoming orders while ensuring a seamless customer experience The ideal candidate will be responsible for order updates handling customer communications via email and phone and proactively addressing any issues related to product availability or missing information Key Responsibilities Process and update customer orders accurately in a timely manner Communicate with customers via phone and email regarding order status delays or missing information Notify customers promptly about product unavailability and provide alternative solutions where applicable Collaborate with internal teams operations logistics sales to ensure smooth order fulfillment Maintain detailed records of customer interactions and transactions Resolve customer inquiries and concerns with professionalism and efficiency Ensure high levels of customer satisfaction through clear and effective communication Requirements Required Skills Qualifications Prior experience in a Customer Service Representative CSR role Strong verbal and written communication skills Experience handling both email and phonebased customer interactions Good attention to detail and organizational skills Ability to multitask and manage time effectively in a fastpaced workplace Proficiency in MS Office and or CRM order management systems Preferred Qualifications Experience in order processing or order management roles Exposure to ERP CRM tools e g Salesforce Zendesk NetSuite etc Ability to handle highvolume customer interactions Pref someone from an Apparel Industry background Key Competencies Customercentric mindset Problemsolving ability Strong followup and coordination skills Adaptability and teamwork