About Coursera Udemy Coursera and Udemy are now one company bringing together two missiondriven brands to create the worlds most powerful platform for turning learning into progress Together we help more than 300 million learners and 12 000 enterprise customers build the skills they need for a world being reshaped by AI Read more about the combined company by visiting our blog Why join us now AI is transforming how people learn work and grow and the need for new skills has never been greater Coursera brings trusted content and credentials from leading university and industry partners while Udemy brings a dynamic skills marketplace and global network of realworld experts By combining these strengths we can connect more people and organizations to the skills they need when they need them Shape what comes next By joining our team youll have the opportunity to reshape how the world learns and applies skillsand help millions of people participate in the new economy Bring your ideas expertise and perspective to meaningful work that can make a difference at global scale Job Overview The Operations Manager Partner Success Systems will drive operational efficiency and scalability across Courseras partner account management ecosystem This role focuses on process optimization AIenhanced automation and implementing best practices to increase the effectiveness of account management and partner content launch operations You will play a critical role in equipping the Partner Success team with streamlined processes actionable insights and technical solutions to support their collaboration with university and industry partners By establishing metrics leading change initiatives and driving alignment across workflows you will ensure a highquality approach to account management This role provides a unique opportunity to shape Courseras partner operations through the fine balance of rigorous program management and technical innovation directly contributing to our mission of providing access to worldclass education for all Responsibilities Collaborate closely with key stakeholders in the Partner Success team to translate operational challenges into technical requirements and scalable process improvements Identify workflow bottlenecks and implement automated solutionsincluding leveraging GenAIto drive efficiency in partner account management and content launches Facilitate internal change management initiatives and lead the technical transition to recent systems and workflows Develop and maintain SOPs compliance standards and quality controls to ensure consistent highquality partner account management Establish and monitor performance metrics to provide datadriven insights that enhance team and partner success Manage technical projects from requirements gathering to solution development and success measurement ensuring alignment across crossfunctional teams Basic Qualifications 7 years of experience in business operations technical program management or systemsoriented roles with a proven track record of scaling complex workflows in highgrowth environments Demonstrated experience architecting and deploying logicbased automations or system improvements from the ground up e g using nocode lowcode tools CRM customization or automated workflows Strong background in endtoend project lifecycle management with the ability to lead highstakes change initiatives across global distributed teams Handson experience with CRM architecture e g Salesforce or HubSpot and a deep understanding of how to structure data and workflows for scalability Ability to use data to identify systemic trends monitor performance metrics and drive proactive operational improvements Preferred Qualifications Practical experience leveraging Generative AI tools or AI agents to modernize business workflows e g prompt engineering for automated communications content categorization or data enrichment Proficiency with the modern ops stack specifically automation platforms like Zapier Make com or Workato to connect disparate systems Familiarity with the nuances of partner account management or managing highvolume university and industry content partnerships Experience building intuitive automated dashboards e g Tableau Looker or Salesforce Reports that empower teams to selfserve insights Experience in management consulting technical advisory or a Founding Ops role where you were responsible for building processes from 0 to 1 is an asset If this opportunity interests you you might like these courses on Coursera Operations and Process Management Illinois Tech Influencing Storytelling Change Management and Governance Specialization Macquarie University Generative AI for Data Analysts Specialization IBM LISG1 For more information about how Coursera Udemy collects and uses your personal information