Triple Triple is leading the way in work from home solutions helping small and mediumsized businesses in North America build highly effective remote teams for Administration Customer Service Accounting Operations and backoffice roles Our focus has always been on our Clients People and Planet ensuring our operations contribute positively across these key areas Distinguished by its rigorous standards Triple excels in Selectively recruiting the top 1 of industry professionals Delivering indepth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple where we redefine the essence of remote hiring Summary This is a fulltime remote role for a Senior Customer Service Representative The Representative will be responsible for providing excellent customer service to clients through calls handling inquiries resolving issues and ensuring customer satisfaction The Representative will also be accountable for maintaining accurate customer records in the CRM system achieving customer service targets and goals and communicating customer feedback to the management team Responsibilities Customer Interaction Communicate with customers via phone email and chat demonstrating empathy active listening and professionalism at all times Issue Resolution Identify customer concerns and find effective solutions aiming for firstcontact resolution whenever possible while adhering to company policies and guidelines Product Knowledge Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately Documentation Accurately record customer interactions transactions and issues in the CRM system ensuring a comprehensive record of customer interactions ProblemSolving Analyze complex situations think critically and take proactive steps to resolve issues collaborating