Customer Service Representative Corporate Registered Agent Services Experience 1 to 2 years Location Austin Texas USA Skills Customer Orientation ProblemSolving Attention to Detail Time Management Product Knowledge Technical Literacy MS Office Team Collaboration Industry Knowledge Company Overview Registered Agent Solutions Inc RASi a Wolters Kluwer company provides tailored registered agent and corporate services to thousands of businesses worldwide As a Customer Service Representative you will support client research estimates and corporate document retrievals and filings Youll work closely with internal teams to complete requests accurately efficiently and on time and may interact directly with clients through written and verbal communication This role occasionally involves managing orders from start to finish To succeed youll need strong organization and timemanagement skills attention to detail adaptability and professional communication This is an excellent opportunity for someone looking to start or grow a career in customer service within the corporate and registered agent services industry In this role you will report to the Manager Customer Service and work a hybrid schedule from our local office 2 days in office 3 days remotely Responsibilities Provide direct support to and collaborate with other RASi corporate team members or across departments Respond and resolve incoming client affiliate and vendor correspondent requests queries issues and concerns via phone and email Efficiently manage the entire order process from initial client inquiry through processing invoicing and follow up Responsible for corporate filings including but not limited to the preparation review and filing of articles of incorporation organization amendments DBA assumed business names newspaper publications annual reports mergers and conversions withdrawals and dissolutions preclearance documents tax clearance requests and reinstatements revivals Responsible for obtaining certificates of status with both the state and revenue departments conducting name availability and status searches producing verbal bringdown reports filing tracking name reservations and registrations as well as obtaining copies of miscellaneous public record documents Process apostilles and document authentications and legalizations Responsible for reviewing deliverables and invoices prior to sending to clients Assist with initial client account set up and maintenance Educate and promote additional services such as Registered Agent Services transactional services Federal Employer Identification Number FEIN services corporate kits and supplies business license renewals and annual report services ARS Assist clients with queries regarding online accounts tools and services Create and maintain filing fees requirements reference charts Assist with answering phone calls and routing to the appropriate department Support the team on the backend Prepare state forms with accuracy Complete estimate research on an as needed basis and make state inquiries Any other duties of similar or lesser nature as required Skills Communication Positive team player with clear and effective verbal and written communication skills with colleagues and clients Customer Orientation Ensure superior customer service is always provided and maintain a high level of professionalism ProblemSolving Strong critical thinking and problemsolving skills are required Attention to Detail Strong attention to detail with the ability to accept directions well Time Management Ability to handle multiple tasks prioritize effectively be selfdirected manage your time wisely and work efficiently with minimal supervision Product Knowledge Fundamental understanding of the companys products services Technical Literacy Basic computer and software proficiency Intermediate level skills with MS Office Word Excel and Outlook are required Team Collaboration Ability to work well with others in a team environment whether remote hybrid or in office Attendance and Reliability Excellent attendance and punctuality Work Environment Able to work in a fastpaced highenergy workplace Industry Knowledge Knowledge of general corporate services in all 50 states such as but not limited to Qualifications Formations Withdrawals Dissolutions EIN obtainment doc retrievals certified plain copies and good standing certificates tax certificates An added benefit would be 50 state knowledge on Mergers Conversions DBAs publications etc but not a requirement for this position Qualifications Education High school diploma or equivalent required Preferred Education Bachelors degree and or 12 years experience in corporate services registered agent industry Experience 1 years of industry experience within the corporate and registered agent industry or

📌 Customer Service Representative Corporate Registered Agent Ser India
🏢 Wolters Kluwer
📍 India