Job Title Genesys Cloud CX AI Location Bangalore pune Work Type Hybrid About ARAs Client Global Technology Consulting Leader ARAs Client is a global leader in technology consulting and professional services They are known for their innovative solutions and commitment to excellence across various industries The organization fosters a collaborative and inclusive culture empowering their employees to drive impactful change Role Summary ARAs Client is seeking a skilled Genesys Cloud CX Engineer to design configure and optimize their enterprise Genesys Cloud CX environments The ideal candidate will collaborate with various teams to deliver reliable and scalable contact center solutions Key Responsibilities Administer configure and support Genesys Cloud CX environments Design and maintain IVR ACD queues and call routing Configure and support omnichannel capabilities including Voice Chat Email and Messaging Troubleshoot call routing SIP and telephony issues Monitor platform health performance and contact center metrics Develop and maintain reports and analytics using Genesys Cloud capabilities Coordinate with support teams for issue resolution Participate in migration and modernization initiatives MustHave Qualifications 58 years of handson experience with Genesys Cloud CX Solid knowledge of IVR ACD and call routing Experience with SIP SIP trunking and cloud telephony Proficient in REST APIs and integrations Genesys Cloud CX Certified Professional certification Nice to Have Experience with Salesforce and ServiceNow integrations Knowledge of AWS or Azure fundamentals Familiarity with Python or PowerShell scripting Behavioral Competencies Strong ownership mindset Excellent stakeholder communication Proactive approach toward automation Ability to work effectively in global environments Why Join Us ARAs Client offers a dynamic work environment with opportunities for growth They are committed to innovation and excellence in technology Employees are encouraged to take ownership and drive impactful projects ARAs Client values diversity and inclusion in their workforce

📌 Genesys Cloud (Bengaluru)
🏢 Ara Resources Private
📍 Bengaluru