Position Customer Care Executive Role Overview We are looking for a customerfocused Customer Care Executive to handle customer queries through voice calls and email The ideal candidate should have valuable communication skills a problemsolving mindset strong attention to detail and a willingness to learn The role involves understanding customer requirements providing accurate information and solutions coordinating with relevant brands teams and ensuring timely resolution of customer concerns Key Responsibilities Handle inbound and outbound voice calls and email queries and provide effective resolutions Listen actively and understand customer requirements concerns and expectations Provide customers with accurate information about products services features and benefits Deliver endtoend solutions while ensuring a positive customer experience Ask relevant questions and use effective probing and prompting techniques to identify the customers exact requirement Accurately capture and update all customer information interactions and case details in the designated systems Conduct timely followups with brands internal teams as per the defined escalation matrix until the issue is resolved Maintain uptodate knowledge of the clients products processes policies and services Ensure complete adherence to quality standards SOPs processes and compliance requirements Collaborate effectively with team members SMEs Team Leaders and other stakeholders to resolve customer concerns Maintain 100 adherence to assigned schedules and work timings Escalate complex sensitive or unresolved cases to the Team Leader Manager whenever required Handle irate demanding or dissatisfied customers with patience professionalism and tact Consistently work toward achieving defined customer satisfaction quality productivity and performance targets Skills Competencies Good typing speed minimum 15 WPM with 75 accuracy Comfortable using computers and basic internet applications Good understanding of processoriented work and systems Average to good verbal and written communication skills in English and Hindi Pleasant telephone etiquette and a strong customerservice orientation Positive listening probing and problemsolving skills Ability to remain calm and professional while handling challenging customers Strong attention to detail and accuracy Ability to work effectively as part of a team Willingness to learn and adapt to new products processes and systems What We Offer Fixed monthly salary as per location and applicable salary structure Performancebased incentives PF ESI and other applicable statutory benefits Structured onthejob training and process support Clear career growth opportunities including progression toward Team Leader and Quality Analyst QA roles A positive professional and supportive work setting Opportunities to develop skills in customer service communication problemsolving and process management Ideal Candidate The ideal candidate is someone who enjoys interacting with customers can understand and resolve queries efficiently communicates professionally and is comfortable working in a structured targetdriven environment If you are customerfocused eager to learn and looking for an opportunity to build a career in customer service we would love to hear from you

📌 Customer Care Executive (Hyderabad)
🏢 Digitide Solutions
📍 Hyderabad