Were looking for a Senior Shared Services Coordinator HR Services This role is Office Based Hyderabad Office Senior Shared Services Coordinator People Function HR Shared Services Location Hyderabad Office expectation to work until 12 PM Pacific Time to accommodate global time zones Till 1 AM IST Transport Provided Reports To Manager Shared Services Operations Role Overview As a member of the Operational Excellence team this role plays a pivotal part in supporting and improving HR service delivery The Senior Shared Services Coordinator focuses on process standardization system optimization knowledge base development reporting change management and operational execution The role closely partners with People Advisory Team People Systems IT and other stakeholders to support HR Service Delivery platforms including current use of ServiceNow HR Service Delivery as the primary system for HR case management ticketing approval workflows audit processes and workflow automation within the HR operating model ensuring processes are effective consistent compliant and scalable Responsible for driving operational initiatives maintaining process documentation supporting change management and turning insights into actionable improvements This is a global role requiring collaboration with teams across multiple regions The Senior Shared Services Coordinator will balance both global and regional responsibilities ensuring alignment between global standards and local requirements In This Role You Will Process Operational Excellence Lead and optimize HR operational processes with a strong focus on designing improving and automating workflows to ensure efficiency accuracy and compliance Document maintain and improve workflows using Lucidchart or equivalent tool Identify and resolve operational inefficiencies gaps and bottlenecks through process redesign and continuous improvement Ensure HR processes are consistently designed and embedded into HR service delivery workflows across systems Take ownership of assigned operational initiatives driving improvements from design through implementation Leverage automation and AI tools to modernize HR workflows Policy Enablement Knowledge Base Translate HR policies into operational procedures SOPs and knowledge base content Build expand and maintain the HR knowledge base ensuring content is accurate actionable and aligned with current HR processes Partner with HR teams to provide guidance updates and training materials for HR documentation and system usage Explore and apply AIenabled tools to improve knowledge management and documentation HR Service Delivery Systems Support and enhance HR service delivery platforms including ServiceNow HR Service Delivery and other workflow systems used to manage HR cases approvals and automation Experience with HR service delivery or workflow platforms such as ServiceNow Salesforce or similar systems used to design configure and optimize HR case management approval workflows and automation Ensure data integrity within HR systems through regular audits and reviews Provide training and guidance to HR teams on system usage workflows and best practices Drive continuous improvement of HR workflows and systemenabled processes Reporting Metrics Project Execution Design maintain and continuously improve HR reports dashboards and data analytics to support decisionmaking Track operational initiatives projects and process improvements using Asana ensuring clarity on timelines responsibilities and dependencies Identify trends recurring issues and opportunities for improvement and provide clear datadriven recommendations to leadership Use data automation and AI tools to enhance reporting and insights Program Change Management Lead coordination and delivery of key operational initiatives ensuring projects stay on track and aligned with business priorities Support change management initiatives related to HR operations system enhancements and workflow improvements Drive adoption of new workflows automation and digital tools across HR teams Support successful implementation and integration of improved processes and system enhancements You Have Got What it Takes if You have Bachelors degree or equivalent experience 4 years of experience in HR operations HR service delivery HRIS or HR systems workflow optimization roles Handson experience designing improving or automating HR workflows case management processes or systemenabled HR processes Experience with HR service delivery or workflow platforms such as ServiceNow Salesforce or similar systems used for workflow design and automation Experience with process mapping and workflow design tools such as Lucidchart Experience with project tracking tools such as Asana or similar platforms Advanced Excel skills