We are hiring for International Process Blended Digital Marketing Job Summary We are seeking a dedicated and customerfocused individual with at least one year of customer experience in an international call center environment to join our team as a Senior Customer Service Associate The ideal candidate will be responsible for handling calls emails resolving customer queries accountrelated tasks and policy violations within advertising accounts Key Responsibilities Billing Analysis Client Communication Analyze billing data providing clients with detailed breakdowns of revenue and invested costs Clearly explain complex billing concepts in a customerfriendly manner through phone and email Policy Violation Management Investigate policy violations in ads served collaborate with internal teams toidentifysolutions and communicate effectively with customersregardingcorrective actions and remedies Account Activation Administrative Support Handle account activation and perform other administrative tasks related to Ads accounts ensuring smooth operational processes andtimelycompletion of requests Customer Support Service Level Adherence Prioritize and address client requestsin a timely manner ensuring adherence to SLAs whilemaintaininga positive customer experience Resolve customer issues efficiently and empathetically Meet daily monthly targets and quality benchmarks Follow communication scripts and standard operating procedures Skill Requirements Min 1yr of experience in internation voice process Prior experience in a customer service role preferably dealing with North American or EMEA clients Robust analytical skills with the ability to interpret data and translate it into actionable insights Excellent written and verbal communication skills particularly in explaining technical concepts to customers Ability to work efficiently in a night shift operational setup from Office Interested applicants can reach out to us on hidden mobile Kiran Email hidden email

📌 International Process Blended (Hyderabad)
🏢 HCL Technologies
📍 Hyderabad