About the Role We are seeking an experienced Process Trainer Inbound US Process to deliver training excellence and drive performance in our international voice operations Key Responsibilities KRA Conduct new hire and refresher training for inbound US process teams Ensure smooth transition from training to production Collaborate with operations and quality teams for performance improvement Drive employee engagement and skill development Key Performance Indicators KPI Training Effectiveness Posttraining assessment scores above 85 Attrition Control Training batch attrition kept under 10 Shrinkage Management Maintain shrinkage at 25 or lower AHT Average Handle Time Ensure trainees achieve 5 5 minutes AHT CSAT Customer Satisfaction Maintain 85 scores posttraining FCR First Call Resolution Achieve 75 resolution in first contact SLA Compliance 80 calls answered within 20 seconds Requirements Minimum 1 year experience as a Process Trainer in International Voice Process Strong communication facilitation and coaching skills Ability to manage training batches and performance metrics Immediate joiners preferred Why Join Us Competitive salary incentives Growth opportunities in international BPO training Exposure to US process operations Dynamic work culture Apply Now Contact HR Sam directly Call WhatsApp hidden mobile hidden mobile Email hidden email hidden email

📌 Process Trainer Inbound US Process (Thane)
🏢 GLOBAL SERVICES
📍 Thane