As a Senior Operations Manager at iOPEX you will be responsible for leading the delivery of Customer Experience CX services for strategic accounts at our Chennai center Your role will require a visionary approach combining operational excellence with peoplefirst leadership to drive performance client satisfaction and transformation initiatives within highimpact teams Your key responsibilities will include owning endtoend delivery for CX programs ensuring adherence to Service Level Agreements SLAs maintaining quality standards and enhancing operational efficiency You will also engage with clients as a strategic partner conducting business reviews providing insights and driving continuous improvement initiatives In addition you will be tasked with managing and mentoring operations managers team leads and support functions to cultivate a highperforming and accountable culture Championing automation AI adoption and process reengineering will be crucial to futureproofing CX delivery Your role will also involve establishing structured governance processes mitigating risks proactively and resolving client escalations in a timely manner Fostering a culture of appreciation career growth and employee wellbeing will be integral to your leadership approach The ideal candidate for this position will have over 10 years of experience in BPO CX operations including at least 3 years in a senior leadership role Solid clientfacing skills global stakeholder management experience and expertise in workforce planning performance management and operational governance are essential A passion for people development recognition and culturebuilding along with exposure to AI automation in CX will be advantageous Excellent communication analytical and strategic thinking skills are also required for this role Joining iOPEX will provide you with a platform to lead transformation at scale make a direct impact on global CX strategy and delivery and be part of a culture that values ownership innovation and recognition You will have opportunities for career growth across global locations while working at the Ambit IT park onsite If you are ready to lead the change and drive operational excellence in a dynamic and innovative environment we invite you to apply for the Senior Operations Manager position at iOPEX

📌 CX Customer Experience Sr Operations Manager (Chennai)
🏢 iOPEX Technologies
📍 Chennai