This description is a summary of our understanding of the job description Click on Apply button to find out more Role Description The Operations Manager is responsible for managing a team of Care Coordinators within a specific product line The Operations Manager II leads midscale projects effectively manages performance of all Care Coordinators and participates in crossfunctional process improvement initiatives The Operations Manager II develops and reports on Key Performance Indicators KPIs drives process system improvements and acts as primary client vendor adjuster contact with effective problem resolution solutions This role leads training and product line development initiatives with support from Training and Development Provides direct oversight of care coordinators within a product line while collaborating across all product lines to deliver services on time and within established SLAs Implements structured crosstraining programs ranging from quality assurance to service delivery that equips Care Coordinators with the skills to support multiple product lines fostering talent mobility and business continuity Supports Care Coordinators on their career goals and opportunities for progression with the Care Coordinator Job Family Monitors and evaluates the quality of Care Coordinators work across various product lines ensuring consistency compliance and continuous improvement through datadriven insights and coaching Evaluates process gaps and inefficiencies working closely with peers the Senior Director Operations and Quality Partners with the training team to implement operational changes that improve coordination and service delivery within the product line Qualifications Bachelors degree preferred or relevant management experience required 57 years of progressive Operations Management experience in the healthcare ancillary services or similar industry preferably in a highvolume service delivery environment Solid analytical skills Previous management experience running daytoday operations for a minimum of two 2 product lines Diagnostics Transportation Translation Durable Medical Equipment Physical Medicine Home Health Inspirational manager with a proven track record of managing through metrics and KPIs performance management and developing a highperformance team Proven record of developing and managing teams of 10 or more individual contributors in their area of expertise Experience implementing process improvements or workforce optimization solutions Excellent communication coaching and managing through change skills Analytical ability to monitor performance metrics manage through metrics and provide ongoing coaching and feedback that motivates and inspires an individuals best work and service delivery to clients and injured workers Implement solutions that enable the product line to be agile foster skill development of the team and ensure Care Coordinators are empowered to support evolving business needs efficiently Analyze product line performance and present monthly insights to Senior Director Requirements Strong skills in managing and developing teams Ability to develop and implement longterm strategies Experience in overseeing complex projects from conception to completion Excellent verbal and written skills for effective interaction with providers and internal teams Proficiency in analyzing data and making informed decisions Indepth understanding of ancillary services and healthcare operations Aptitude for identifying issues and creating effective solutions Benefits Competitive salary based on experience Health dental and vision insurance 401 k with company match Paid time off as well as holidays Work Environment Physical Requirements Typical office environment remote work available May require occasional travel Ability to sit or stand for extended periods Lift up to 5 lbs if applicable Diversity Equity Inclusion Statement MTI is proud to be an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees Apply tot his job

📌 Hiring Operations Manager I II III MEDI TRANS LLC (India)
🏢 Rosterly
📍 India