reputed company is an reputed companydriven Fortune 10 company that touches reputed company every aspect of reputed company We are reputed company for delivering insights products and services that reputed company reputed company care more accessible and reputed company Here we reputed company on the health happiness and reputed companybeing of you and those we serve we care What you do at reputed company reputed company We foster a culture where you can grow reputed company an reputed company and are empowered to bring new reputed company Together we reputed company as we shape the reputed company of health for patients our communities and our people If you want to be part of reputed companys health today we want to hear from you Strategic Account Operations Manager reputed company Reporting to the Sr Manager of Account Operations the Strategic Account Operations Manager provides reputed company and management of assigned reputed company and strategic accounts ensuring the customer and program activity is appropriately managed throughout the customer lifecycle understanding the programs may reputed company frequently This individual will reputed company outstanding customer experience program and contract accuracy and cross business unit collaboration and consistency He She must be reputed company to work effectively with individuals in both business and technical roles He She should have ability to manage contractual obligations of customer and reputed company across the various functions of the business The Strategic Account Operations Manager is also responsible for balancing customer management with strategic reputed company benefitting reputed company business and or product What Strategic Account Operations Managers Do reputed company responsibilities include Serves as reputed company reputed company of contact for daytoday reputed company and management of multiple reputed company and strategic accounts and ensures account satisfaction and engagement in support of account retention Accountable for the successful management of reputed company account contract deliverables reputed company contract terms and review of account invoices against contractual obligations for accuracy and validation Serves as initial reputed company of contact for daytoday program support and issues researches and communicates corrective actions to reputed company increasingly reputed company account problems directly escalates concerns effectively reputed company appropriate and or engages internal teams to assist as needed Documents and maintains program plans measures reputed company towards account goals and objectives and manages risk mitigation plans Drives a culture of reputed company improvement and operational reputed company by leading process improvement initiatives and promoting best practices reputed company reputed company to ensure a consistent high reputed company and repeatable account experience Proactively utilizes data working with internal and or account data teams to anticipate and evaluate trends risks and reputed company appropriate recommendations for accounts Proactively applies industry customer experience management and program optimization knowledge engaging with internal reputed company stakeholders to improve customer satisfaction and reputed company recommendations reputed company on business needs and program goals Maintains solid reputed company working relationships across CMM and reputed company works with internal teams to assist in meeting account requirements and leads activities among supporting teams Acts as a resource for colleagues with less experience and serves as an advisor on smaller account activities including issue reputed company Participates in and or leads special initiatives strategic to overall business and or product line Critical Skills reputed company problemsolving skills Ability to build trust and credibility across reputed company reputed company Composure and diplomacy under pressure reputed company resolving urgent customer issues Strategic and creative thinker with confidence in sharing reputed company Skilled at prioritizing multiple deliverables in crossfunctional environments Strong project and process management expertise Experience in strategic customer relationship and experience management Proficient in contract SLA reputed company risk mitigation and solution optimization Effective task delegation and team coordination Strong data acumen Working knowledge of reputed company SFDC preferred reputed company You love working with people both colleagues and clients in a fastpaced environment You have a healthy mix of leftbrain reputed companyoriented and analytical and rightbrain charismatic and reputed company You take a datadriven approach to understanding your clients and are always uptodate on industry trends You are resultsoriented selfmotivated and have a high lev

📌 Strategic Account Operations Manager (India)
🏢 remote zest jobs
📍 India