Marketplace Operations Analyst Job Posting Title Marketplace Operations Analyst Job Description Summary Join Targets Digital team as a Marketplace Operations Analyst In this role you will lead timely accurate and professional operational support to internal and external partners This individual owns daytoday support capabilities for businesstobusiness B2B partners that together elevate Targets digital business Hiring Requirements Marketplace Operations Analyst Business Process Operations Additional Information ABOUT THIS OPPORTUNITY Join Targets Digital team as a Marketplace Operations Analyst In this role you will lead timely accurate and professional operational support to internal and external partners This individual will provide daytoday support capabilities for businesstobusiness B2B partners that together elevate Targets digital business PRIMARY RESPONSIBILITIES Partner service and support Mange partner service and support for incoming requests via multiple communication methods examples may include email case management calls and online chat Respond to and resolve partner questions and issues through incident recognition research and isolation resolution escalation and follow up Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders Manage and process returns and payment disputes from external partners Monitor partner metrics KPIs key performance indicators and work collaboratively with partners not meeting expectations to improve performance Drive small to medium partner experience enhancement projects Provide periodic reports of partner performance and returns dispute analysis and insights REQUIREMENTS Graduate within a field of Business Studies At least 4 years experience in onboarding service or support roles in digital businesstobusiness B2B or other customer client facing industry Strong collaboration skills with a demonstrated ability to partner with stakeholders at all levels of the organization Keen attention to detail Solid problem solving and logical reasoning abilities Proficient in MS Excel and MS PowerPoint Ability to analyze data using MS Excel and Domo Strong interpersonal verbal presentation and written communication skills Able to manage multiple priorities and work with speed and accuracy Experience Level Mid Level