At Bayer were visionaries driven to solve the worlds toughest challenges and striving for a world where Health for all Hunger for none is no longer a dream but a real possibility Were doing it with energy curiosity and sheer dedication always learning from unique perspectives of those around us expanding our thinking growing our capabilities and redefining impossible There are so many reasons to join us If youre hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference theres only one choice Customer Operations Manager POSITION PURPOSE The role is responsible for leading smooth accurate and efficient execution of OrdertoBilling operations while ensuring timely resolution of Partner requests The position supports business goals by driving service excellence adopting current processes and technologies and continuously improving Partner experience using AI led technologies KEY TASKS AND RESPONSIBILITIES Order Management Receive and process Partner orders through MOE and email channels Create and update orders received from Partner Interaction teams through Chatter Initiate approval requests and workflows to resolve pricing credit and systemrelated blocks Order Fulfillment Sales Returns and Billing Execute and monitor transactions to support timely product delivery and billing Submit required details through workflows for sales return processing Create return orders and issue credit notes as per process requirements Support the resolution of Partner queries related to orders invoices and returns InterParty Transfers Perform transaction reconciliation for dealertodealer transfers Complete order creation and delivery transactions accurately in SAP Manage Partner requests that require detailed followup and crossfunctional support Work with internal teams such as Credit Management and Planning to resolve Partner issues effectively Investigate and close complaints or queries related to orders invoices and returns in the system AI Automation and Digital Capabilities Process Automation Proven capability of low code automation tools such as Power Automate to simplify and improve business processes GenAI and AI Fluency Demonstrate a strong understanding of GenAI use cases prompt engineering and Microsoft Copilot capabilities Agentic AI Awareness Understand AI agents workflows and practical business use cases for intelligent automation Business Process Improvement Identify manual activities and convert them into digital automated or AIenabled solutions Stakeholder Communication Understand business needs and translate them into practical automation and AI opportunities Data and AI Transformation Support Support pilots proofs of concept adoption activities training documentation and change management initiatives Leadership and Ways of Working Ensure compliance and control discipline across all processes Collaborate effectively with internal teams and business stakeholders Adapt quickly to process technology and business changes Work with flexibility and ownership to meet deadlines and service commitments WHO YOU ARE Graduate in any discipline Minimum 2 years of operational experience preferably in Customer Partner Service or Supply Chain Strong Partner focus result orientation collaboration and agility Good working knowledge of SAP SD module and Microsoft Office highly desirable Demonstrable skills for low code automation and AI understanding must have Transparent and effective communication skills Proficiency in English and a regional language Willingness to upskill and good knowledge of Low code technology Ever feel burnt out by bureaucracy Us too Thats why were changing the way we work for higher productivity faster innovation and better results We call it Dynamic Shared Ownership DSO Learn more about what DSO will mean for you in your new role here https www bayer com enfstrategyfstrategy Bayer does not charge any fees whatsoever for recruitment process Please do not entertain such demand for payment by any individuals entities in connection with recruitment with any Bayer Group entity ies worldwide under any pretext Please dont rely upon any unsolicited email from email addresses not ending with domain name bayer com or job advertisements referring you to an email address that does not end with bayer com For checking the authenticity of such emails or advertisement you may approach us at hidden email YOUR APPLICATION Bayer is an equal opportunity employer that strongly values fairness and respect at work We welcome applications from all individuals regardless of race religion gender age physical characteristics disability sexual orientation etc We are committed to treating all applicants fairly and avoiding