Founded in 2014 Circles is a global technology company reimagining the telco industry with its innovative SaaS platform empowering telco operators worldwide to effortlessly launch cutting-edge digital brands or refresh existing ones accelerating their transformation into techcos Today Circles partners with leading telco operators across multiple countries and continents including KDDI Corporation Etisalat Group e AT T and Telkomsel creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally Besides its SaaS business Circles operates three other distinct businesses Circles Life A whollyowned digital lifestyle telco brand based in Singapore Circles Life is powered by Circles SaaS platform and pioneering gotomarket strategies It is the digital market leader in Singapore and has won numerous awards for marketing customer service and innovative product offerings beyond connectivity Circles Aspire A global provider of Communications PlatformasaService CPaaS solutions Its cloudbased Experience Cloud platform enables enterprises service providers and developers to deliver and scale mobile messaging IoT and connectivity services worldwide Jetpac Specializing in travel tech solutions Jetpac provides seamless eSIM roaming for over 200 destinations and cutting-edge travel lifestyle products redefining connectivity for digital travelers Jetpac was awarded Travel eSIM of the Year Circles is backed by renowned global investors including Peak XV Partners formerly Sequoia Warburg Pincus Founders Fund and EDBI the investment arm of the Singapore Economic Development Board with a track record of backing industry challengers Role Engineering Operations Manager Location Bangalore India Reports to Head of Engineering Operations About the Role Circles is looking for an Engineering Operations Manager to drive the smooth functioning and execution of processes across the Engineering organization tracking spend ensuring timely project delivery resolving blockers and acting as a close operating partner to Engineering teams headquartered in Bangalore India and Sri Lanka While this role sits in Engineering s he will be required to work closely with Project Management Office Finance and Procurement and is best suited to someone who is equally comfortable in a steering committee a budget review and a vendor contract negotiation In the Engineering Operations team we believe strongly in potential and fit over perfect CVs If this role excites you even if you dont check every single box please apply Wed love to hear from you Key Responsibilities in order of importance 1 Program Delivery Governance Partner with the Project Management Office to ensure smooth execution of largescale engineering and delivery projects Join steering committees account reviews and deep dives to track progress surface and resolve issues and build the systems and processes needed to drive issues to closure from an Engineering standpoint Triage and prioritize outstanding unresolved issues and escalate to Engineering leadership as needed 2 Vendor Contract Management Work with Vendor Management Procurement and Finance to build a consistent process for managing technology service providers and vendors ensuring contracts are properly reviewed tracked and renewed on time and identifying cost optimization opportunities where relevant Maintain visibility over the vendor landscape and upcoming contract renewals 3 Business Reviews Reporting Prepare for and run periodic Engineering business reviews with Engineering leadership surfacing KPIs budget deviations and areas requiring resolution Ensure these items are tracked to closure 4 Process Optimization Standardization Analyze existing workflows to identify inefficiencies and recommend improvements Develop scalable processes and standard operating procedures SOPs partner with internal teams to implement enhancements and monitor effectiveness over time 5 Resource Capacity Planning From time to time perform analysis on resourcing and capacity planning tools to recommend improvements to how Engineering allocates and plans capacity Qualifications Education Experience Bachelors degree in Computer Science Information Technology Business Administration Engineering or a related field 510 years of experience in engineering IT operations technical program management or PMO roles within a technology or SaaS organization Working knowledge of software delivery methodologies Agile Scrum engineering budgeting and IT vendor contract lifecycles Experience with cloud infrastructure SaaS IaaS PaaS licensing models and largescale engineering delivery projects is a strong plus Skills Competencies Strong program and project management skills with experience running and participating in steering committees account reviews and

📌 Engineering Operations Manager (India)
🏢 Circles (circlesco)
📍 India