Job Title Manager Inside Sales TeleCalling Operations Manager Location Bangalore Hyderabad Vizag Role Type Fulltime Role Summary The Manager Inside Sales TeleCalling Operations Manager will lead a highperformance insidesales team responsible for converting engaged and leads into applications across all GITAM campuses This role requires strong leadership in telecalling operations script optimization workflow automation and team performance management The manager will act as the bridge between AIbased calling systems CRM operations and human counsellors to ensure high conversion rates consistent quality of interactions and timely escalation handling Key Responsibilities Lead and manage a 30 member telecalling inside sales team to drive leadto application conversions across all campuses Develop and refine call scripts pitches followup strategies and schoolspecific sales narratives Ensure smooth coordination between AI calling systems and human counsellors for highintent lead followups Monitor performance through CRM dashboards track productivity and enforce followup discipline Conduct regular callquality reviews coach counsellors and ensure script adherence Handle student parent escalations ensure timely resolution and collaborate with admissions marketing teams Critical Skills Competencies Strong team leadership coaching and performance management abilities Proficiency in CRM systems telecalling workflows and callmonitoring tools Excellent communication persuasion and objectionhandling skills Ability to analyze lead funnel data and drive dataled improvements High attention to detail quality assurance orientation and process discipline Comfort working in fastpaced admissions EdTech environments with seasonal volume spikes Desired Candidate Profile Background Preferably from Higher Education Education Services or EdTech with experience in telecounselling or inside sales operations Experience managing large calling teams 4050 executives with proven conversion improvement results Robust exposure to highvolume admissions cycles lead funnels and seasonality driven workflows Handson with CRM systems and callmonitoring tools Ability to work in a fastpaced admissions environment with shifting priorities and urgent timelines Essential Qualifications Bachelors degree required Masters degree in Management Education Edu Leadership preferred but not mandatory Min of 8 years of experience in telecalling operations inside sales or admissions operations as Team lead Minimum 23 years of team leadership managerial experience in a structured calling setup Experience in script development sales enablement and quality monitoring processes