Key Responsibilities Handle inbound and or outbound calls from international customers in a professional and courteous manner Understand customer requirements concerns and expectations and provide appropriate solutions Resolve customer queries efficiently while maintaining a high standard of customer experience Handle customer retention and save opportunities by understanding customer concerns and offering suitable solutions Identify opportunities for upselling and crossselling relevant products or services Meet individual and teamlevel targets related to customer satisfaction sales retention quality and productivity Build robust relationships with customers through effective communication and active listening Handle objections and difficult customer interactions professionally and work towards positive outcomes Follow defined call handling procedures quality standards and compliance requirements Accurately document customer interactions and update relevant systems CRM Maintain required productivity attendance and adherence standards Escalate complex or unresolved issues to the appropriate team while ensuring proper followup Consistently work towards achieving process KPIs and contributing to overall team performance Candidate Profile We are looking for candidates who Have excellent verbal communication skills in English Have prior experience in an International BPO International Voice Process Have experience in Sales Retention Upselling Crossselling or Customer Service Are comfortable handling customers over the phone Have strong objectionhandling and convincing skills Possess good listening problemsolving and interpersonal skills Are targetoriented and comfortable working with performancebased KPIs Can remain calm and professional while handling difficult customers Have a customercentric approach with a strong focus on service quality Are willing to work in a 247 environment rotational shifts including night shifts as per business requirements Are comfortable working from the office in Indore Preferred Experience Candidates with experience in the following areas will be preferred International Voice Process International Customer Support Customer Retention Inside Sales Telesales Upselling Crossselling Customer Relationship Management Telecom Ecommerce Travel BFSI Healthcare Technology or other international processes HR Mahi hidden mobile

📌 Inside Sales Representative (Indore)
🏢 WITBLOOM TRAINING & PLACEMENT
📍 Indore