16 Sep
|
Happiest Resume
|
Gurugram
16 Sep
Happiest Resume
Gurugram
Key Responsibilities
* SLA & Delivery Management: Monitors daily PTL and last-mile shipments to ensure strict delivery timelines are met, especially for quick-commerce dark stores like Blinkit and Zepto.
* Escalation & Exception Handling: Acts as the primary point of contact to resolve client issues regarding delayed, lost, or damaged inventory.
* Partner Coordination: Liaisons with third-party courier aggregates, line-haul partners, and ground teams to ensure smooth pickups and dispatches.
* ePOD & Reporting: Tracks electronic proof of delivery (ePOD) and provides clients with key performance metrics like Turnaround Time (TAT) and Return-to-Origin (RTO) rates.
* Retention & Growth: Onboards current enterprise clients, builds long-term relationships, and identifies opportunities to upsell warehousing or cross-border logistics services.
VIJAY -(phone hidden)
📌 ACCOUNT MANAGER (OPERATIONS) (Gurugram)
🏢 Happiest Resume
📍 Gurugram