Job Description

BETSOL is recruiting a Contact Center Call Routing Engineer to be part of a team of talented engineers accountable for a agile contact center environment consisting of Avaya, Cisco, and Five9 technologies. This individual will provide technology strategy, direction, and support for the contact center call routing department.

You will make an impact by:

- Designing and supporting complex contact center solutions and call routing that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBCs, and Five9 Contact Center as a Service
- Engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms
- Staying current with technology trends to effectively manage product portfolio in support of business needs
- Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery

📌 Contact Center Call Routing Engineer (Bengaluru)
🏢 BETSOL
📍 Bengaluru