Job Description

We are seeking a commercially minded and highly analytical Revenue Operations Business Partner to support our SMB sales leaders and teams. In this role, you will act as a trusted operational partner to SMB leadership, helping them understand business performance, improve forecast accuracy, strengthen pipeline execution, and deliver against revenue goals.

This is a hands-on, high-impact role that combines data analysis, operational rigor and business partnering. You will work closely with SMB leaders to identify risks and opportunities, translate data into actionable insights, and ensure the right operating rhythms and processes are in place to drive consistent execution across the business.

You will own and support key Revenue Operations processes including forecasting, pipeline management, performance tracking and business reviews. You will use data from Salesforce and other reporting tools to identify trends, challenge assumptions and help leaders make better, faster decisions.

You will also work closely with the wider Revenue Operations team to develop scalable reporting, processes and insights that improve the productivity and effectiveness of our SMB organisation.

Key Responsibilities

Forecasting & Pipeline Management

- Partner with SMB sales leaders to drive a consistent and accurate weekly and monthly forecasting process.

- Monitor lead flow, identify risks and gaps, and work with leaders to understand and address the underlying drivers.

- Analyse pipeline health, coverage, conversion, ageing and progression to identify areas requiring action.

- Maintain strong data quality and operational discipline across Salesforce and other sales systems.

Business Performance & Insights

- Provide SMB leaders with clear,



actionable insights into business performance, highlighting trends, risks and opportunities.

- Analyse performance across teams, segments and individual reps to identify areas for improvement.

- Develop and maintain reporting and dashboards that give leaders a clear view of their business.

- Translate complex data into simple recommendations and actions for sales leaders and frontline teams.

- Support regular business reviews, QBRs and performance cadences with relevant analysis and insights.

Business Partnering

- Act as a trusted partner to SMB sales leaders, helping them use data to make informed business decisions.

- Build solid relationships with sales managers and understand the operational challenges impacting their teams.

- Challenge assumptions constructively and bring an independent, data-driven perspective to business discussions.

- Help leaders identify opportunities to improve rep productivity, pipeline generation, conversion and overall sales execution.

- Partner with Finance, Marketing, Enablement and other cross-functional teams to align on performance, priorities and actions.

Operational Excellence & Scalability

- Identify opportunities to simplify, automate and improve SMB sales processes and operating rhythms - using AI where relevant.

- Support the rollout and adoption of new Revenue Operations processes, tools and reporting.

- Work closely with the BI team to build out PBI and Tableau as well as Salesforce reporting.

- Contribute to broader Revenue Operations initiatives, including annual planning, territory and quota processes, sales productivity and strategic projects.

- Work closely with Revenue Operations Analysts to ensure reporting and analysis effectively support the needs of SMB leadership.

📌 Lead - Business Analyst (EX SMB) (Chennai)
🏢 FreshWorks
📍 Chennai