Job Title: ServiceNow Developer (Virtual Agent, Now Assist, AI Specialist)

Experience : 6+ years(Relevant Experience)

Location : Bang/Pune/Hyd

JD:

ServiceNow Virtual Agents, Now Assist, AI, CMDB, ITSM

Role Summary

Experienced Senior ServiceNow Developer to implement digital workflow automation and AI initiatives. This role will build smart virtual agents, set up integrations with Microsoft Teams and Office 365, and implement generative AI features like Now Assist. You will also manage core IT Service Management (ITSM) and Configuration Management Database (CMDB) modules.

Key Responsibilities

Virtual Agent and Generative AI

- Design, build, and deploy conversational bots using ServiceNow Virtual Agent.
- Integrate the Virtual Agent with Microsoft Teams, Office 365, and other enterprise chat platforms.
- Implement and configure Now Assist to drive generative AI use cases (summarization, code generation, and intelligent search).
- Build custom NLU (Natural Language Understanding) models, topics, and scripts to improve user experience.
- Connect Virtual Agent to external APIs and third-party systems using REST/SOAP web services and Integration Hub.

ITSM and CMDB Core

- Configure and customize ITSM modules (Incident, Problem, Change, Request Management).
- Maintain and optimize the CMDB data model, CI classes, and identifier rules.
- Ensure data integrity and map business services correctly within the CMDB framework.

Required Qualifications and Skills

- Experience: 4+ years of total ServiceNow development experience.
- Virtual Agent: Hands-on experience building chat flows, NLU, and multi-platform integrations (especially MS Teams and O365).
- AI Expertise:



Practical implementation experience with Now Assist and ServiceNow AI capabilities.
- Core Modules: Deep knowledge of ITSM and CMDB implementation, health, and maintenance.
- Technical Stack: JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, and Glide API.
- Certifications:
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
- Virtual Agent / Generative AI micro-certifications (preferred)

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently robust supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 ServiceNow Developer (Virtual Agent, Now Assist, AI Specialist) (Bengaluru)
🏢 VDart Software Services
📍 Bengaluru