Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the chance to collaborate in the project Indore Ops - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering integrated solutions to meet various business needs.

Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. This includes driving incident, issue, and outage management, as well as investigation and restoration activities. You are expected to build knowledge and support the team while actively participating in problem-solving discussions.



Intermediate proficiency in Microsoft Windows Desktop Management is required.
Follow established procedures to ensure timely resolution of IT incidents and service requests.
Develop a clear understanding of IT production systems to effectively support daily operations.
Collaborate with team members to identify recurring issues and contribute to continuous improvement efforts.
Maintain accurate documentation of incidents and resolutions to support knowledge sharing.
Communicate clearly and professionally with stakeholders to provide updates and manage expectations."

📌 Desktop Support (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India