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Experience: 7+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full time

We are looking for an experienced and results-driven Head – Telesales to lead, scale, and optimise the telesales function and drive measurable business growth.

The role will be responsible for building high-performing sales teams, improving lead-to-conversion performance, strengthening sales processes, and establishing a strong performance culture. The ideal candidate should combine strategic thinking with hands-on sales leadership, strong data orientation, and a proven ability to convert leads into walk-ins, sales, and long-term customers.

Requirements

KEY RESPONSIBILITIES

- Lead, manage, mentor, and scale the telesales / inside sales team to achieve business and revenue targets.
- Develop and implement telesales strategies to improve lead conversion, walk-ins, sales, and customer retention.
- Establish clear performance frameworks and KPIs covering productivity, lead quality, conversion rates, follow-ups, revenue, and team performance.
- Analyse call-to-walk-in and call-to-sale conversion ratios and develop strategies to improve overall sales efficiency.
- Establish and continuously improve telesales processes, workflows, scripts, and quality standards.
- Set and monitor daily, weekly, and monthly sales targets and performance metrics.
- Manage lead allocation, prioritisation, follow-up processes, and lead nurturing strategies.
- Ensure effective utilisation of CRM systems to track leads, pipelines, activities, conversions, and sales forecasts.
- Analyse CRM data to identify performance gaps, customer trends, lead-quality issues,



and opportunities for improvement.
- Conduct regular sales training, coaching sessions, performance reviews, and quality audits.
- Monitor call quality and ensure consistent communication, customer engagement, and sales standards across the team.
- Build feedback mechanisms between telesales, marketing, and operations teams to improve lead quality and customer conversion.
- Develop dashboards and reporting mechanisms to provide real-time visibility into telesales performance.
- Identify opportunities to leverage automation, CRM capabilities, and technology to improve productivity and reporting.
- Drive upselling, cross-selling, lead reactivation, and customer retention initiatives.
- Prepare sales forecasts, performance reports, and business insights for leadership.
- Partner with senior leadership to define sales targets, budgets, growth plans, and expansion strategies.
- Take ownership of telesales revenue contribution and continuously identify opportunities to improve business performance.
- Build a motivated, accountable, and performance-oriented sales culture.
- Ensure sales activities remain aligned with overall business objectives and customer experience standards.

WHAT MAKES YOU A GREAT FIT
- 7+ years of experience in telesales, inside sales, telecalling,



or a related sales function, with at least 2–3 years in a leadership role.
- Proven experience managing, mentoring, and scaling large telesales or inside-sales teams.
- Strong track record of achieving sales targets and improving lead-to-sale conversion.
- Deep understanding of telesales metrics including conversion rates, productivity, lead quality, revenue per agent, follow-up effectiveness, and sales funnel performance.
- Strong hands-on experience with CRM platforms such as HubSpot, Salesforce, Zoho, or similar systems.
- Experience using CRM and sales data to improve productivity, forecasting, lead nurturing, and sales performance.
- Strong coaching, team-building, and performance-management skills.
- Excellent communication, negotiation, influencing, and interpersonal skills.
- Strong analytical and data-interpretation abilities with a results-oriented approach.
- Experience developing sales processes, performance frameworks, call-quality standards, and training programs.
- Ability to build a high-performance, accountable, and engaging team culture.
- Strong ownership mindset with the ability to independently drive the telesales function and its business outcomes.
- Experience in retail, education, consumer services, healthcare, consumer-facing businesses, or other high-volume sales environments will be an advantage.
- Comfortable working in a target-driven and fast-paced environment with changing business priorities.
- Strong ability to collaborate with Marketing, Operations, Leadership, and other cross-functional teams.

📌 Head of Telesales (Bengaluru)
🏢 Weekday AI
📍 Bengaluru