We are looking for a Customer Success Executive to support customers throughout their journey with our platform. The ideal candidate should have good communication skills, a customer-focused attitude, and an interest in technology and software platforms.

Key Responsibilities

- Conduct platform demos for prospective and existing customers, explaining relevant features and use cases.
- Manage customer onboarding and conduct training sessions to help customers effectively use the platform.
- Prepare training materials such as user guides, videos, FAQs, and other documentation.
- Conduct User Acceptance Testing (UAT) to identify issues, validate new features, and ensure the platform meets customer requirements.
- Provide customer support through calls, messages, email, and other communication channels.
- Build strong customer relationships through regular follow-ups, check-ins, and proactive engagement.
- Collect customer feedback, requirements, and suggestions and communicate them to the relevant internal teams.
- Handle customer complaints and coordinate with internal teams to ensure timely resolution.
- Follow up on reported issues until they are successfully resolved and communicate updates to customers.
- Monitor customer adoption and engagement and proactively assist customers in getting maximum value from the platform.
- Maintain proper records of customer interactions, issues, feedback, and follow-ups.

Requirements





- Any Bachelor's Degree or equivalent qualification.
- 0–3 years of experience in Customer Success, Customer Support, Business Development, Software Implementation, QA, or a related role.
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Good understanding of software applications and technology is mandatory, along with the ability to quickly learn and adapt to current software platforms.
- Ability to conduct product demonstrations and training sessions.
- Good problem-solving and coordination skills.
- Willingness to travel to client locations for demos, onboarding, training, UAT, support, and other customer-related activities.
- Willingness to learn new technologies and understand software products.
- Ability to work independently as well as collaborate with internal teams.

Preferred Skills

- Experience with SaaS/healthcare software platforms will be an advantage.
- Basic knowledge of software testing/UAT is an added advantage.
- Comfortable communicating with customers through calls, Whats App, email, and online meetings.
- Strong follow-up and organizational skills.

What We’re Looking For

A proactive and customer-oriented professional who can understand customer needs, explain the platform clearly, coordinate internally, and ensure customers successfully adopt and use the product.

📌 Customer Success Executive (Kochi)
🏢 HealthSigns
📍 Kochi