Positions: 2 Full Time

Experience

5 - 10 Years

Job Description

AI Platform Operations Engineer (L1)

Position Summary

The AI Platform Operations Engineer is part of the 24×7 operations team supporting the Central AI Kitchen platform and its AI services.

The role is responsible for continuous monitoring, first-level incident detection and troubleshooting, execution of approved recovery procedures, and timely escalation to the appropriate platform, infrastructure and application support teams.

The platform consists of AI services running on Red Hat Open Shift, hosted on on-prem infrastructure. The engineer will operate primarily using established dashboards, alerts, runbooks and Git Ops-based recovery procedures.

This is an entry-level operations role designed for engineers who have foundational Linux, networking and Kubernetes/Open Shift knowledge and are interested in developing deeper platform engineering and SRE capabilities.

Key Responsibilities

1. 24×7 Platform Monitoring

- Monitor platform and application dashboards, alerts and operational mailboxes.
- Identify availability, infrastructure, application and service degradation events.
- Acknowledge alerts promptly and determine initial severity based on established procedures.
- Maintain accurate shift handover and operational records.

1. First-Level Incident Troubleshooting

- Perform basic network connectivity checks including ping, DNS resolution and endpoint connectivity.
- Check Open Shift/Kubernetes resource status including nodes, pods, deployments and services.
- Review basic application and platform logs to identify common failure conditions.
- Check infrastructure and service health using approved dashboards and operational tools.
- Collect relevant diagnostic information before escalation.

1. Incident Recovery





- Execute documented recovery procedures and operational runbooks.
- Restart or redeploy affected workloads using approved Git Ops processes.
- Verify service recovery through dashboards, health checks and application endpoints.
- Escalate when recovery procedures are unsuccessful or when an incident falls outside the approved operating scope.

1. Incident Coordination & Escalation

- Create and maintain incident tickets with accurate timestamps, symptoms, actions and observations.
- Engage the appropriate application, platform, infrastructure or network teams based on established escalation procedures.
- Provide transparent status updates during active incidents.
- Support incident bridges by providing operational information and executing actions requested by L2/L3 engineers.
- Ensure effective handover of unresolved incidents between shifts.

1. Operational Procedures

- Follow established Standard Operating Procedures (SOPs), runbooks and change-management processes.
- Document newly encountered symptoms and successful troubleshooting steps.
- Highlight recurring alerts or operational problems to senior platform engineers.
- Participate in operational drills and recovery exercises.

Scope of Authority

Engineer may independently:

- Acknowledge and investigate alerts.
- Perform approved diagnostic commands and health checks.
- Execute documented L1 recovery procedures.
- Trigger approved Git Ops redeployments.
- Open incidents and engage predefined support teams.




- Escalate incidents based on severity and runbook criteria.

Engineer must escalate:

- Changes requiring manual modification of production infrastructure.
- Unauthorised configuration or source-code changes.
- Security incidents or suspected compromises.
- Infrastructure failures requiring RE intervention.
- Incidents where documented recovery procedures fail.
- Major incidents requiring business or management decisions.

Qualifications & Experience

Essential

- Bachelor's degree in Computer Science, Information Technology, Engineering or related discipline.
- 2 years of IT operations, infrastructure, cloud or application support experience.
- Basic Linux command-line knowledge.
- Basic networking knowledge including IP addressing, DNS, ports and connectivity troubleshooting.
- Basic understanding of containers and Kubernetes concepts.
- Ability to follow technical procedures accurately.
- Good written and verbal communication skills.
- Willingness and ability to work in a 24×7 shift environment.

Good to Have

- Exposure to Kubernetes or Red Hat Open Shift.
- Exposure to Git and Git Ops concepts.
- Familiarity with monitoring tools such as Grafana and Prometheus.
- Basic scripting experience with Bash or Python.
- Familiarity with incident-management or ITIL processes.
- Exposure to cloud or data-centre infrastructure.
- Interest in AI/ML infrastructure and GPU-based platforms.

Key Competencies

- Systematic troubleshooting
- Attention to detail
- Ability to remain structured during incidents
- Clear communication and escalation
- Discipline in following operational procedures
- Willingness to learn
- Teamwork across geographically distributed support teams

Education Qualificaiton

any graduate

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📌 58603 Platform Engineer (Pune)
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