Revenue Operations Specialist (SaaS)

Remote | Contractor

Annualized Equivalent: $104,000–$208,000/year based on 40 hours/week

About the Role

Own the systems, processes, and data that keep SaaS revenue operations accurate, scalable, and compliant.

We are seeking an experienced Revenue Operations Specialist with hands-on ownership of CRM systems and adjacent SaaS revenue tools. This role is focused on improving operational effectiveness and data integrity in complex SaaS environments, particularly where multiple products, regulatory requirements, and cross-functional processes require strong operational judgment.

You will apply your real-world revenue operations expertise to evaluate processes, resolve operational conflicts, design compliant workflows, improve revenue data quality, and provide practical insights that help train next-generation AI systems.

No prior AI experience is required. Your hands-on SaaS revenue operations expertise is what matters.

Key Responsibilities

CRM & Revenue Operations

- Assess and refine CRM data models to support evolving sales, customer success, and revenue operations requirements.

- Evaluate CRM structures, configurations, and processes for scalability and cross-functional alignment.

- Identify opportunities to improve operational workflows and system effectiveness.

- Recommend system improvements while balancing business requirements, stability, compliance, and scalability.

Policy & Operational Decision-Making

- Identify and resolve conflicting operational policies.

- Document decisions and clearly explain the logic, tradeoffs, and implications behind resolutions.

- Make sound operational decisions where business requirements, policies, and regulatory constraints intersect.

- Navigate ambiguity and determine which processes should be changed versus maintained.

- Clearly articulate the rationale behind operational decisions.

Compliance-Constrained Process Design





- Design and validate workflows for SaaS revenue processes within applicable compliance constraints.

- Evaluate operational processes against relevant vertical-specific regulatory requirements.

- Support process design across regulated or complex SaaS environments.

- Identify potential compliance risks and operational gaps.

Revenue Data Integrity & Reporting

- Diagnose gaps and inconsistencies in revenue data.

- Improve the accuracy and reliability of revenue data used for reporting and analytics.

- Evaluate processes that affect revenue data integrity.

- Support accurate, actionable reporting across revenue operations.

Process Documentation & Training

- Provide detailed process walkthroughs based on hands-on system configuration experience.

- Document key decision points, operational considerations, and lessons learned.

- Contribute written and verbal insights to scenario-based operational training tasks.

- Collaborate with project stakeholders across technical and non-technical functions.

- Communicate complex operational logic clearly and effectively.

Required Skills & Experience

- 4+ years of direct, hands-on experience in SaaS revenue, sales, customer success, or implementation operations.

- Hands-on ownership and configuration experience with CRM systems , such as Salesforce, HubSpot, or similar platforms.

- Experience working with CRM systems alongside at least two additional SaaS revenue or operational tools , such as billing, CPQ, ticketing, or project-tracking platforms.

- Strong understanding of CRM ownership, configuration, and data models.





- Experience designing and improving revenue operations processes.

- Strong ability to identify, resolve, and document conflicting operational policies.

- Demonstrated operational judgment in complex environments where business requirements and compliance constraints intersect.

- Experience with compliance-constrained process design and regulated or complex SaaS environments.

- Strong understanding of revenue data integrity, reporting, and analytics.

- Ability to diagnose operational and data-quality gaps and recommend practical improvements.

- Solid process documentation and walkthrough capabilities.

- Exceptional written and verbal communication skills.

- Ability to explain operational logic, decisions, tradeoffs, and recommendations clearly to technical and non-technical stakeholders.

- Strong ability to work independently and collaboratively in ambiguous environments.

- Ability to balance operational change with process stability and scalability.

Preferred Experience

- Experience in fintech, healthtech, insurtech , or similarly regulated environments.

- Experience with multi-product SaaS implementations.

- Experience designing processes with a strong focus on compliance and reporting accuracy.

- Experience making operational decisions in high-complexity, high-compliance environments.

- Experience contributing to data labeling, annotation, AI training, or model evaluation is relevant but not required.

Compensation

$50–$100/hour

Annualized Equivalent: $104,000–$208,000/year based on 40 hours/week.

The role is structured as a contractor engagement, with compensation based on the applicable project arrangement.

Role Details

Role Type: Contractor
Work Arrangement: Remote
Focus: SaaS revenue operations, CRM systems, compliance-constrained workflows, data integrity, reporting, and operational process design

📌 Revenue Operations Specialist (SaaS) (India)
🏢 FreshTalent
📍 India