Job Type: Full-time

Min 4 - 6 Yrs in Customer Relations or SupportHave toLead and Managing TeamsTo developCustomer Service StrategiesTo AnalyseCustomer FeedbackWork with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.Solid Customer Service and Customer Support skills, with a focus on professionalism and empathy.Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.Handle escalated customer issues and ensure timely and effective resolution.Manage the customer service department budget effectively.Hindi Speaking is an Added AdvantageNote: Workdays: Monday to SaturdayJob Type: Full-timeBenefits:Leave encashmentPaid sick timeProvident Fund

📌 Customer Service Support Manager (Mumbai)
🏢 Galaxy
📍 Mumbai