Job Description[ Please note we are hiring for multiple positions such as Senior Engagement Associate, Assistant Manager Operations, Engagement Manager for Hyderabad. These will be shift /roaster basis, feel free to apply]
nDaily Operations:
n Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients' needs or queries
n Handles all telephone calls in a professional and effective manner which includes exuding a cheerful and clear tone
n Responsible for managing the office unit & PABX system setup and requests for all clients
n Organizes postage and document courier services, handle mail, incoming & outgoing deliveries  Coordinates conference room bookings, refreshments for meetings and other special arrangements
n Handles all secretarial and administrative duties for clients, as requested
n Performs check in & check out process for all clients  Conduct up-selling and cross-selling to maximize revenue.
nService Standards:




n Ensures that clients' requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
n Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
n Ensures that the Centre's service standards are maintained at all times
nInternal:  Develop rapport and professional business relationships with fellow colleagues and stakeholders
n Support local Operations to maximize profitability, efficiency and productivity.
nKey Performance Indicators/Job Requirements
nKPIs:  Client satisfaction
n Meet and greet clients in professional and friendly manner
n Answer all incoming phone calls in a timely and professional manner (within 3 rings)
n Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
n Ensure all centre service standards are maintained at a premium

📌 Engagement Associate (Hyderabad)
🏢 The Executive Centre
📍 Hyderabad