Job Type: Full time

CS is Hiring for Service Desk AnalystExperience Range: - 2 To 4yrsJob Location : NoidaNote-Virtual Interview on 18th Sep 2026Job Description-Provide Level 1 support for all in scope of service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.Develop, establish and maintain call prioritization guidelines and escalation procedures.Provide a system’s status recording with status information such as known Major Incidents and estimated recovery time.ServiceNow Queue Management - Incident, Service Request, Problem & Change.Minimum Qualification: 15 years of full-time education

📌 Service Desk Analyst (Ghaziabad)
🏢 TCS
📍 Ghaziabad