Position: Oracle
Cloud GL (General Ledger) — Application Support Consultant

Location: Hyderabad - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Engagement Type: Full Time

About the Role: We are looking
for an experienced Oracle Cloud General Ledger (GL) Support Consultant with
strong hands-on functional expertise in Oracle Cloud GL, with proven experience
resolving production issues, handling period-close activities, and providing
day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities:

- Provide L2/L3 production support for
Oracle Cloud General Ledger module, ensuring timely resolution of
incidents and service requests within defined SLAs

- Manage and troubleshoot day-to-day
GL issues: journal posting errors, allocation failures, reconciliation
mismatches, ledger balancing issues

- Support month-end, quarter-end, and
year-end close activities including journal review, accruals, revaluation,
translation, and consolidation

- Monitor and resolve issues in
scheduled processes (ESS jobs) related to GL — posting, import,
allocations, period close

- Handle intercompany transactions,
elimination entries, and cross-ledger balancing issues

- Perform root cause analysis (RCA)
for recurring issues and recommend permanent fixes/configuration changes

- Coordinate with Oracle Support
(SRs/Service Requests) for bug fixes, patches, and quarterly update issues

- Support functional testing of Oracle
Cloud quarterly patches/updates and regression testing for GL processes

- Work closely with sub-ledger (AP, AR,
FA & CM) support teams to resolve cross-module integration issues
impacting GL

- Assist in FBDI-based data loads,
journal uploads, and correction of failed interface/import processes

- Maintain and update support
documentation, SOPs, and knowledge base articles

- Handle minor enhancements,



CRs
(Change Requests), and configuration updates as per business need

- Provide end-user support, training,
and query resolution related to GL processes

- Track tickets via ITSM tools
(ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket
trends

- Participate in on-call/rotational
support and be available during period-close windows (including weekends,
if required)

Required Skills:

- 6–8 years of experience in Oracle
applications, with at least 4–5 years dedicated to Oracle Cloud GL
support/operations

- Strong hands-on experience in
a production support environment

- Solid understanding of GL
configurations: Chart of Accounts, Ledgers, Calendars, Journal
Sources/Categories, Data Access Sets

- Practical experience with
allocations, revaluation, translation, and consolidation processes

- Experience handling period-close
cycle issues and providing close-window support

- Working knowledge of GL integration
points with AP, AR, FA, CM, and Expenses

- Hands-on experience with OTBI, FRS
(Financial Reporting Studio), and Smart View for troubleshooting/reporting
issues

- Familiarity with FBDI templates and
resolving failed import/interface issues

- Experience raising and managing
Oracle Service Requests (SRs) via My Oracle Support (MOS)

- Understanding of Oracle Cloud
release cycles (quarterly updates) and their impact on GL configurations

- Good knowledge of ITSM/ticketing
tools (ServiceNow, JIRA, Remedy)

- Solid analytical and
troubleshooting skills with the ability to prioritize under pressure

Preferred/Good to Have:

- Oracle Cloud Financials (GL)
certification

- Prior experience in AMS/support
engagements (as opposed to only implementation projects)

- Exposure to SLA-driven support
models and ticket-severity frameworks (P1/P2/P3)

- Basic understanding of SQL for data
validation/debugging (not mandatory)

📌 Oracle Cloud GL (General Ledger) Application Support Consultant (Hyderabad)
🏢 Important Company of the Sector
📍 Hyderabad