We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring robust sales expertise, leadership qualities, and a customer-centric approach to drive business growth.
Job Description
Job Role:
- To lead a team of relationship managers.
- Manage, develop and enhance deepening of the relationship with Channels (Branch, DSA, Builder)
- Responsible for achieving team targets and sales volume.
- Ensuring Teams Productivity along with Location Productivity
- Responsible for Location NPS
- Managing HNI Clients and responsible for deepening of the relationship with them
- Responsible for cross sell of CASA and TPP.
Job Requirements:
- Should have good interpersonal skills.
- Ability to manage, motivate and lead team.
- Should possess relationship building skills.
Job Specifications:
- Should have minimum work experience of 8-10 years.
- Expertise in banking products specially Assets.
Responsibilities
Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery. Loan Handling: Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement. Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals. Collections Follow-Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies. Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy. Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base. Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.