Position Summary

The Field Engineer – IT is responsible for onsite installation,
configuration, commissioning, troubleshooting, maintenance, and technical
support of IT infrastructure and related products at customer sites and onboard
vessels. This role requires hands‑on expertise in remote desktop services,
servers, virtualization, cybersecurity solutions, firewalls, networking
equipment, and other IT systems. The engineer will also handle escalated
technical issues and ensure the stability, security, and performance of
installed systems.

Key Responsibilities

IT Systems
& Software

- Install printers and scanners
with respective onboard computers.

- Deploy and configure pre‑configured
computers with network connectivity.

- Set up common folders and enable
sharing across all network PCs.

- Install essential software (MS
Office, Adobe, WinRAR, ESM Browser, etc.).

- Configure internal mail accounts
on all onboard PCs.

Infrastructure & Networking

- Perform
onsite installation, commissioning, testing, and troubleshooting of IT
products.

- Troubleshoot
Remote Desktop Services (RDS), connectivity, and performance issues.

- Install
and configure servers, VMs, and domain infrastructure.

- Configure
and maintain firewalls (Net gear, Cisco Basic, Microtek, Marpoint,
FutureKonnect, HAMS).

- Troubleshoot
LAN/WAN, routing, and connectivity issues.

- Configure
GTReplication and related file replication systems.

Cybersecurity

- Deploy
and troubleshoot endpoint security and antivirus solutions (GT Sentinel,
PortIT, Vanirlite AV, Datto EDR, CrowdStrike).





- Support
cybersecurity incidents and coordinate with remote support teams.

CCTV Systems

- Install,
configure, commission, and troubleshoot CCTV systems onboard vessels.

- Set up
cameras, NVR/DVR, PoE switches, cabling, and accessories.

- Perform
upgrades, preventive maintenance, and fault rectification.

- Configure
CCTV systems for remote monitoring and conduct system handovers.

Field Service & Project Execution

- Conduct
preventive maintenance, health checks, and equipment replacement.

- Coordinate
with customers, vessel crew, agents, and internal teams.

- Prepare
installation, service, commissioning, and configuration reports.

- Ensure
compliance with company procedures and project requirements.

- Travel
to customer sites and vessels as required.

Key Skills & Competencies

- Strong
hands‑on IT field support experience.

- Knowledge
of computer hardware, peripherals, and network configuration.

- Expertise
in RDS, servers, VMs, and domain infrastructure.

- Practical
experience with firewall installation and troubleshooting.

- Knowledge
of LAN/WAN, routing, and connectivity.

- Cybersecurity
monitoring and incident handling.

- Familiarity
with replication, antivirus, and EDR solutions.

- Solid
documentation, reporting, and customer‑facing skills.

- Ability
to work independently and travel frequently.

Additional Advantage

Knowledge of marine communication equipment installation, configuration,
and maintenance onboard vessels will be considered an added advantage.

📌 Field Engineer (Mumbai)
🏢 Important Company of the Sector
📍 Mumbai