Job Description
Work Experience: 8-15 Years Job Location: Kochi Work Mode: Hybrid Shift Timing: Rotational Shift Primary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI Roles and Responsibilities: - Experience working on Product/Application support area with rotational shift experience - Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends) - Excellent communication skills and the ability to engage and influence stakeholders at all levels. - Strong analytics and problem-solving Strong problem-solving skills Required Knowledge and Skills: - Solid technical background and experience - Possesses fine-tuned analytical skills and/or programming experience - Robust PC-based troubleshooting skills - Possesses solid written and verbal skills - Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL,



Windows Server - Good verse with scripting, automation and AI. - Understanding of ITIL framework such as Incident Management, Problem Management and Change Management process - Must be comfortable working across global time zones. Preferred Skills: - Working knowledge of software development processes and methodologies Req - Knowledge of the clinical trial / pharmaceutical domain Pref - Powerful work ethic with a focus on customer satisfaction Intermediate - Strong customer facing and presentation skills Intermediate - Process documentation skills Intermediate - Validation documentation and execution skills - Technical troubleshooting and documentation skills Intermediate Educational Qualification: Bachelor's degree in Computer Science or equivalent

📌 Sr Production Support (Ernakulam)
🏢 Iqvia
📍 Ernakulam