Job DescriptionInternship – Merchant Operations & Account Management
nRole Overview
nWe are looking for an Intern – Merchant Operations & Account Management to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities.
nThis role is ideal for a candidate interested in FinTech, digital payments, affordability, merchant management, and business development.
nKey Responsibilities
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- Support day-to-day Pay-by-Link operations and merchant coordination.n
- Assist in managing the PayLater merchant portfolio and maintaining regular communication with merchants.n
- Coordinate and track merchant escalations, ensuring timely resolution and closure.n
- Support merchant onboarding activities, including coordination for bank TIDs, implementation, and activation after commercial closure.n
- Coordinate with internal teams to resolve EMI, payment, transaction, and onboarding-related issues.n
- Assist in maintaining merchant data,



trackers, reports, and operational MIS.n
- Support the team in identifying and engaging with potential PayLater merchants across segments such as EdTech, Travel, and other digital businesses.n
- Assist with merchant follow-ups, relationship management, and business growth activities.n
- Support the team in tracking merchant performance, payment link volumes, and business metrics.n
- Gradually take ownership of selected merchant accounts and support ongoing Key Account Management activities.n
- Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.n

nQualification & Skills
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- Experience: Freshers / 0–1 year of relevant internship or work experience.n
- Candidates having completed MBA/PGDM will be preferred.n
- Interest in FinTech, Payments, Affordability, SaaS, or Digital Commerce.n
- Valuable communicatio

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